Terms and Conditions

Thank you for considering our diabetic supply products. We take great pride in providing high-quality products to help manage diabetes and improve the quality of life for our customers. Before purchasing our products, we kindly ask that you review and agree to the following terms and conditions:

Product Information : All product information, including descriptions, specifications, and pricing, is accurate at the time of publication. We reserve the right to change product information, pricing, and availability at any time without prior notice.

Ordering and Payment : Orders can be placed through our website or by phone. We accept all major credit cards and PayPal as forms of payment. Payment is due at the time of purchase. We reserve the right to refuse or cancel any order for any reason.

Shipping : We offer free shipping on all orders within the United States. Orders are typically processed and shipped within 1-2 business days. Delivery times may vary depending on location and shipping method.

Returns and Refunds : We offer a 30-day return policy on all unused and unopened products. If you are not satisfied with your purchase, please contact us for return instructions. Refunds will be issued upon receipt of the returned item(s). Shipping costs are non-refundable.

Product Use : Our products are intended for personal use only and are not to be resold or distributed. Please use our products as directed and consult with a healthcare professional before making any changes to your diabetes management routine.

Disclaimer of Warranty : We provide our products “as is” without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose. We make no warranty as to the accuracy, completeness, or reliability of any product information or other content available through our website or products.

By purchasing our  All Diabetic Supply products, you agree to be bound by these terms and conditions. If you do not agree to these terms and conditions, please do not purchase our products. If you have any questions or concerns regarding these terms and conditions, please contact us.

Privacy and Policy

Thank you for considering our all diabetic supply products. We respect your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, and protect your information when you visit our website or purchase our products. By using our website or purchasing our products, you agree to the terms of this privacy policy.

  • Information We Collect : We may collect personal information from you when you visit our website or purchase our products. This information may include your name, email address, mailing address, phone number, and payment information.
  • How We Use Your Information : We use your personal information to process and fulfill your orders, communicate with you about your orders and our products, and improve our website and products. We may also use your personal information to send you marketing emails about our products and promotions, but you can opt-out of these emails at any time.
  • How We Protect Your Information : We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. We use secure servers and encryption to protect your information during transmission. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
  • Sharing Your Information : We do not sell, trade, or otherwise transfer your personal information to outside parties unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our customers, as long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safe.
  • Changes to This Privacy Policy : We reserve the right to make changes to this privacy policy at any time without prior notice. Changes will be effective immediately upon posting to our website. Your continued use of our website or products after any changes to this privacy policy will constitute your acceptance of those changes.

By using our website or purchasing our products, you consent to our privacy policy. If you do not agree to this privacy policy, please do not use our website or purchase our products.

 

 

 

Returns and Exchange Policy

At Diabetic Supply, we want you to be completely satisfied with your purchase. However, we understand that there may be instances where you need to return a product. That’s why we have a hassle-free return policy in place. Please read the following terms and conditions carefully.

Eligibility : To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. The return must be requested within 30 days of purchase.

What happens if the product is not in its original packaging or has been used?

If the product is not in its original packaging or has been used, we will not be able to accept the return.

How to Request a Return : To request a return, please contact our customer service team at 727-900-8801 You will need to provide your order number and a reason for the return. Our customer service team will provide you with instructions on how to return the product.

Can I request a return online?

No, we require customers to contact our customer service team to request a return.

Shipping Costs : If the return is due to our error, we will cover the shipping costs. If the return is due to a customer error, such as ordering the wrong product, the customer is responsible for the shipping costs.

Click here to initiate the returning of the item, and we will respond positively in 1-2 business days. 

Shipping Costs : If the return is due to our error, we will cover the shipping costs. If the return is due to a customer error, such as ordering the wrong product, the customer is responsible for the shipping costs.

What if the product is damaged during shipping? 

If the product is damaged during shipping, please contact our customer service team immediately. We will arrange for a replacement to be sent to you and will cover the shipping costs for the return of the damaged product.

Refunds : Once we receive the returned product and verify that it is in its original condition, we will process the refund. Refunds will be issued to the original payment method used for the purchase. Please note that it may take several business days for the refund to appear in your account.

How long will it take to receive my refund?

Once we receive the returned product and verify its condition, we will process the refund. It may take several business days for the refund to appear in your account, depending on your bank or credit card company’s processing time.

Non-Returnable Items : Certain items are not eligible for return. Returned items must be in new condition with original unopened packaging. We’re sorry, but as a diabetic supplier we DO NOT ACCEPT RETURNS OF OPENED ITEMS.

What if I received the wrong product?

If you received the wrong product, please contact our customer service team immediately. We will arrange for the correct product to be sent to you and will cover the shipping costs for the return of the incorrect product.

At All Diabetic Supply, we strive to provide our customers with the highest level of customer service. If you have any questions or concerns about our return policy, please do not hesitate to contact us.

What is the Cancellation Policy ?

At All Diabetic Supply, we understand that there may be instances where you need to cancel an order. We strive to provide our customers with the highest level of customer service, and we make it as easy as possible to cancel your order. Please read the following terms and conditions carefully.

Eligibility : To be eligible for cancellation, the order must not have already shipped. If the order has already shipped, it cannot be cancelled.

How to Request a Cancellation : To request a cancellation, please contact our customer service team at 727-900-8801. You will need to provide your order number and a reason for the cancellation. Our customer service team will provide you with instructions on how to cancel the order.

Refunds : If the order has not shipped, we will process a refund to the original payment method used for the purchase. Please note that it may take several business days for the refund to appear in your account.

Non-Cancelable Items : Certain items are not eligible for cancellation, including but not limited to prescription medications, insulin pumps, and insulin pump supplies.

What if I want to cancel an order that has already shipped? 

If you wish to cancel your order kindly contact our Customer Service department at 727-900-8801 or email us. Any product that you canceled may be subject to a cancellation fee of 5% of total amount. The refund on canceled orders will be credited back to the original method of payment mode. Coupons or any special offer applied on the order will not be credited back. All Diabetic Supply reserves the right to cancel any order. The orders can’t be changed or modified once processed for shipment.

At All Diabetic Supply, we value your business and strive to provide you with the best customer service possible. If you have any questions or concerns about cancelling an order, please do not hesitate to contact us.